Refund policy
Return & Refund Policy – Gemora
14-Day Returns
We want you to love your Gemora jewelry. If you’re not satisfied, you can request a return within 14 days of delivery. Items must be unused, unworn, and in their original packaging.
How to Start a Return
To start a return, please contact us at:
📧 info@gemora.nl
Once your return is approved, we’ll provide instructions for sending your item back. Please do not send items back before contacting us, as unrequested returns will not be accepted.
Return Address:
Please contact us at info@gemora.nl to receive the return address.
Damages and Issues
Inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue.
Non-Returnable Items
Some items cannot be returned, including:
-
Perishable goods (food, flowers, plants)
-
Custom or personalized products
-
Personal care items (beauty products)
-
Hazardous materials, flammable liquids, or gases
-
Sale items or gift cards
If you’re unsure about a product, contact us before placing your order.
Exchanges
To exchange an item, return the original item first. Once the return is approved, you can place a separate order for the new item.
European Union 14-Day Cooling-Off Period
If your order is shipped within the EU, you have the right to cancel or return your order within 14 days, for any reason, without providing justification. Items must be in the same condition as received, unworn, and in original packaging.
Refunds
Once we receive and inspect your return, we’ll notify you whether your refund was approved. If approved, refunds will be processed to your original payment method within 10 business days.
Please note it may take additional time for your bank or credit card provider to post the refund.
If more than 15 business days have passed since approval, contact us at info@gemora.nl.
Shipping Costs
Shipping costs are non-refundable. Customers are responsible for return shipping unless the return is due to a defective or incorrect item.